facility management companies in dubai

Can Artificial Intelligence Replace Human Brain in Facilities Management Industry?

It’s not just the scientists but every other person is speaking about the changes artificial intelligence (AI in contraction) can bring in our lives. Different business analysts have been sharing their thoughts about the possibilities that the AI can bring into business spectrum. The latest reports published by Oxford University even revealed some endangered job roles that are more likely to replace a human with humanoid in coming years. But before the robots make their ways in our lives (both personal and professional), there is another element that has become an integral part of the routine operations we perform at the work desk – mobile based applications. So…are we really going to see robots at the receptions and in meeting rooms instead of humans?

An article by Gulf News suggested the restrictions of these mobile based apps in hotel concierge job role that sparked the idea of finding the possibilities of AI’s functions in facilities management industry. So being a Facilities Management Company in Dubai, here are some of our observations on technology and its pace of ruling the world.

First, Let’s Understand the Artificial Intelligence!


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“Artificial Intelligence”, or simply AI, is a concept of enhancing computer’s ability to think, make decisions and perform functions on its own without requiring any input from a human.“ This is a simple explanation of Wikipedia’s definition that we have in today’s date that leads to different question which our human brain can come up after sensing the presence of another creature that is neither animal nor a human. Different business industries have received this concept with a varying degree of attitudes as the application of computers differs from industry to industry all over the world. So we thought to discover the possibilities of AI in facilities management industry.


Job Roles That Will Change Human with Humanoids!


If we follow the new list that is published by Oxford University then we have found these job roles that are more likely to change human brain with software or a humanoid in coming years. These jobs are added into this list based on the probability of human replacement with a computer. [Source]

  • Telemarketers
  • Title Examiners/Searchers
  • Insurance Underwriters
  • New Accounts Clerks
  • Tax Preparers
  • Cargo and Freight Agents
  • Watch Repairers
  • Insurance Underwriters
  • Library Technicians
  • Sewers

The reason that these jobs are predicted to be using a computer/robot in coming years is because they deal with repetitive nature of routine functions. What I mean by saying the ‘repetitive nature of routine functions’ is that they do not require using brain once the body becomes habitual of following a specific set of operations. For instance, if we replace a tax preparer with the software then the software would have to replace certain values on the same form(s) i.e. name, address, company name and similar kind of important information. Hence, the rule of applying AI to a business industry is it will only replace those job roles that repeat their work routine every day. So that makes the implications AI implementation in facilities management industry quite less as we, being a facilities management company in Dubai, have to deal with unexpected conditions/problems on routine basis that require the brain power instead of totally relying on a computer program.


There Are Some Possibilities, Though…


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It’s not like facilities managers don’t use technology at all and AI – or computer applications – have no share in our success at all. What I meant to say is that we cannot guarantee the complete sufficiency of AI concept in FM industry in any period of time but it could be used as a supplement to harness our work pace. As a facilities management company in Dubai, we have to deal with different operations that involve sub-operations to accomplish the bigger ones. And this is where we use technology, computer based applications to boost our work speed.

For instance, no use of mobile phones would slow down the process as we have to make calls, keep ourselves updated with each project’s status and the story goes on. But we cannot expect our phones to generate automatic calls and make random queries without our being involved. So there would always be a user required to operate these gadgets to continue our routine work instead of expecting a robot to perform these functions on its own.

And even if we start believing that robots would replace our positions as a facilities management company in Dubai, they would not be able to share the bonding that we have with our valued clients. Because regardless of their super intelligence scale, the AI can never assess the emotions the way a human mind does. And businesses involve dealing with humans by these emotions, to create value for being in existence as a company instead of meeting numbers only. That’s the strongest reason that a robot can never replace human brain in our business but they could be used as a supplementary option to harness the speed of the procedures.






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